At Quintal Vila Verde, our commitment is to ensure your products reach you as quickly as possible. Our standard shipping timeframe is 10 business days from the confirmation of your order payment.
Shipping Commitment:
We understand the importance of receiving your products on time. If, for any reason, your package is not shipped within the 10 business day period, you will have the right to request an immediate refund of the total amount of your purchase.
Important Notes:
1. The 10 business day shipping timeframe begins counting from the date of order payment confirmation.
2. This timeframe does not include weekends and holidays.
3. The delivery time may vary depending on your location and the shipping method selected at the time of purchase. This policy specifically refers to the timeframe for the package to *leave* our facilities.
4. You will receive a confirmation email with the tracking code as soon as your order is shipped, so you can follow the delivery.
How to Request a Refund:
If your order is not shipped within the 10 business day timeframe, please contact our customer service team through the following channels:
Email: [email protected]
Phone (Most recommended): +55 61 99564-5843
When contacting us, please provide your order number and state your desire to request a refund due to the non-shipment within the stipulated timeframe. Our team will process your request immediately.
Thank you for your trust in Quintal Vila Verde, and we are available for any questions you may have.
